Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on the method chosen
Standard Delivery is usually delivered within 5 working days from dispatch date.
Express Delivery is usually delivered within 2 working days from dispatch date.
Just click the link below and fill out all your details.
Once we recieve your order we begin processing it straightaway. So unfortunately we can’t change the shipping address.
You will recieve an email once we dispatch your order which will contain the tracking number and tracking links. We also send text messages to customers that have provided us with their mobile number on checkout
We never store any personal payment information on our servers, however our payment providers may ask you if you would like to store your details on their servers for quicker checkout. Please be assured that their servers encrypt your data making it safe and secure
Yes, we are VAT registered and do charge VAT. All product prices you see on our shop are inclusive of VAT.
At the moment we only ship to United Kingdom
Not necessarily. We’ve optimized our basket and checkout pages to display how many parcels an order will receive and what comes in what parcel.
If you need to swap an item
Returns and Exchanges
Please email us at firstname.lastname@example.org
Tell us your order number and what you have received for a quicker outcome
Please email us on email@example.com with your order number and photographs of the condition you have received the goods.
Usually we have the return posted back to us. But once authorized you will receive a returns label to print out.
We want you to know, we are here when you need us. Just drop us a line at firstname.lastname@example.org
We aim to repsond within 1 business hour.
Please contact us as soon as you realize. We may need to cancel the order and then resale it to make a fresh order with the correct details. More information will be given in this instance.
Usually, Yes. If an order has already been processed we can’t unfortunately cancel the order. However you may the return the order to us for a full refund.
We’re working hard to make our shop as user friendly as possible so this is a feature that will be available soon.